Our 48-Hour Downtime Guarantee
If any primary tool included in your Tools Snap Shop plan experiences continuous server downtime or inaccessibility for more than 48 consecutive hours and our technical team cannot resolve it or provide an alternate working access method, you are eligible for a full or prorated refund for that billing period.
1
How to Submit a Claim
Follow these quick steps to submit a downtime or refund request:
Step 1:
Reach out via 24/7 Live Chat or message on WhatsApp with your registered email.
Step 2:
Provide your transaction payment proof (eSewa / UPI / Binance TXID).
Step 3:
Our technical team audits the uptime log. Approved refunds are credited within 24–48 hours.
2
Ineligible Refund Scenarios
To maintain server fairness for all users, refunds cannot be granted under the following circumstances:
- ❌ Accounts suspended for credential sharing or violating the 2-device fair use policy.
- ❌ Third-party software feature updates or UI changes made by official SaaS providers.
- ❌ Local device configuration or ISP network restrictions on the user’s end.
- ❌ Change-of-mind requests after successful tool access has already been provisioned.
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